Ticket Sales Agreement
1. General provisions
1.1. This Agreement governs the booking and sale of air tickets through aerowingo.com.
1.2. The seller is GREEN CODE TURİZM, a travel agency licensed by TÜRSAB under registration number 11262, registered address: Çağlayan Mahallesi 2054 Sokak No: 29/2, Muratpaşa / Antalya / Türkiye. Hereinafter the "Agent".
1.3. The Agent acts on behalf of and by authority of the air carriers. Carriage is performed by the airline; the contract of carriage is concluded between the passenger and the airline.
1.4. The person placing the order must be at least 18 years old. This does not prevent the purchase of tickets for children and infants — such tickets are issued within the order of an adult passenger.
1.5. Cancellation, refund and change conditions are set out in a separate document, the "Ticket Cancellation, Refund and Change Conditions", which forms an integral part of this Agreement.
1.6. This Agreement is governed by the law of the Republic of Türkiye.
2. Placing an order
2.1. Up to 7 passengers may be included in a single order.
2.2. A separate order for a child is not possible — a child must travel accompanied by at least one adult passenger. Infants aged 0–2 are not allocated a separate seat unless the airline's rules provide otherwise.
2.3. The passenger's given name, surname and document details must be entered exactly as they appear in the travel document. The person placing the order is responsible for the accuracy of these details.
2.4. Correction of incorrectly entered details is governed by the airline's rules and may involve an additional charge.
3. Payment and conclusion of the contract
3.1. The total order amount is shown to the passenger before payment. It comprises the airfare, taxes and charges, and the Agent's fee for issuing the ticket.
3.2. Payment is made by bank card through one of two channels, depending on the currency of the order:
- VakıfBank — where the Agent receives the payment directly;
- TBank — where the payment is received by ООО «ЗЕЛЁНЫЙ КОТ» (OGRN 1237700283193, INN 9725121672), acting as the Agent's payment agent under its authority.
3.3. The seller of the services remains GREEN CODE TURİZM in both cases. The name of the payment recipient may differ from the seller's name on the card statement.
3.4. If the order currency differs from the settlement currency of the payment channel (TRY, RUB), the amount is converted at the rate applicable at the time of payment.
3.5. The contract is concluded once payment is confirmed and the ticket is issued. The ticket and order details are sent to the email address given in the order.
3.6. The holder of the card used for payment need not be one of the passengers.
4. Fare rules
4.1. The ticket is subject to the rules set by the airline for the relevant fare: whether changes and refunds are permitted, penalties, baggage allowance, and the order in which route segments must be used.
4.2. The principal fare conditions are shown at the booking stage, before payment.
4.3. Where the airline changes its rules, those changes apply in the manner determined by the airline.
5. Preparing for departure
5.1. Airport arrival times are set by the airline and the airport. Recommended: at least 90 minutes for domestic flights and at least 3 hours for international flights.
5.2. Check-in closing times are determined by the airline. A passenger who arrives after check-in has closed may not be accepted for the flight; in that case the fare conditions apply.
5.3. The passenger is responsible for holding the documents required for the journey — passport, visa, transit permits, health documents. Requirements vary by country and may change.
5.4. Carriage of pregnant passengers, newborns and passengers with reduced mobility is governed by the airline's rules. In such cases the conditions should be clarified before purchasing the ticket.
6. Baggage
6.1. The baggage allowance is set by the airline and depends on the fare, the route and the passenger category. The allowance is shown at the booking stage.
6.2. Excess baggage is charged at the airline's rates.
6.3. Special baggage — sports equipment, musical instruments, pets — requires prior arrangement. The passenger should write to support@aerowingo.com before purchasing the ticket; the Agent forwards the request to the airline.
6.4. Carriage of special baggage depends on the airline's confirmation. The Agent is responsible for forwarding such a request, but not for the airline's decision.
7. Use of the itinerary
7.1. On multi-segment itineraries the flights must be used in the sequence shown on the ticket. If the outbound flight is not used, the airline may cancel the subsequent segments.
7.2. Where the passenger fails to appear for the flight (no-show), the ticket value is forfeited in accordance with the fare rules.
7.3. Where several bookings are found for the same passenger on the same dates, the airline may cancel the duplicate bookings under its own rules. The person placing the order is advised to avoid such bookings.
8. Changes to an order
8.1. Change requests are submitted through the ticket section on the website or to support@aerowingo.com.
8.2. If a change entails a penalty or a fare difference, the passenger is informed of the total amount in advance. No operation is carried out without the passenger's confirmation.
8.3. Changing a passenger's name and transferring a ticket to another person are governed by the airline's rules and are not possible under most fares.
9. Charter flights
9.1. A charter flight is a special flight arranged by a supplier company that has chartered an aircraft from an airline. Charter flights differ from scheduled flights in price and in rules; those differences are shown before the ticket is purchased.
9.2. Charter tickets are not refundable and not changeable at the passenger's initiative. This condition forms an integral part of the charter fare.
9.3. Operational changes may occur in the delivery of a charter programme — a shift of the departure time, a change of the operating carrier or of the aircraft type, a change of airport terminal. The Agent informs the passenger of such changes.
9.4. The passenger may write to support@aerowingo.com and ask for their situation to be reviewed on an individual basis. A refund or change is possible only where the charter operator or the airline agrees.
9.5. Flight details are sent by email. It is recommended to confirm them one day before departure.
10. Responsibilities of the parties
10.1. The Agent is responsible for: correct processing of the booking, transfer of passenger data to the airline, delivery of the ticket and order details, and handling of passenger requests and their transmission to the airline.
10.2. Performance of the flight — schedule, delays, cancellations, acceptance for carriage, carriage of baggage — is the responsibility of the airline.
10.3. For international carriage, the passenger's rights — including in the event of delay and of loss of or damage to baggage — are governed by the Montreal Convention 1999. the Republic of Türkiye is a party to the Convention.
10.4. The passenger is responsible for the accuracy of the data entered, for holding valid travel documents and for arriving at the airport on time.
10.5. Costs arising from refusal of entry (INAD) or deportation (DEPORT) are borne by the passenger. The Agent cannot influence such decisions.
11. Personal data
11.1. In order to fulfil the order, passenger data is transferred to airlines, reservation systems and other parties involved in operating the flight, including abroad.
11.2. The processing of data is governed by the "Privacy Policy".
12. Claims and disputes
12.1. Claims are accepted at support@aerowingo.com and reviewed within 15 business days. Charter and group bookings: charter@greencode.travel.
12.2. The Agent may amend the terms of this Agreement. A new version takes effect upon publication on the website and does not apply to orders placed before publication.
12.3. Disputes are resolved through negotiation and, failing agreement, in accordance with the law of the Republic of Türkiye. A consumer may also apply to the consumer arbitration committees and consumer courts having jurisdiction at their place of residence.
12.4. The Turkish-language version of this Agreement prevails.