Privacy Policy
1. General provisions
1.1. This Policy sets out how personal data is collected, processed and protected when using aerowingo.com.
1.2. The data controller is GREEN CODE TURİZM, a travel agency licensed by TÜRSAB under registration number 11262, registered address: Çağlayan Mahallesi 2054 Sokak No: 29/2, Muratpaşa / Antalya / Türkiye. Hereinafter the "Operator".
1.3. Personal data is processed in accordance with the law of the Republic of Türkiye.
1.4. All requests concerning personal data: support@aerowingo.com.
2. What data is collected
2.1. To process an order: the passenger's given name and surname, date of birth, gender, nationality, and the type, number and validity of the travel document.
2.2. For contact: email address, telephone number.
2.3. About the journey: itinerary, dates, fare, baggage, order number and booking reference, notes on special services.
2.4. Payment-related: amount, currency, payment status and transaction identifier.
2.5. Technical: IP address, browser and device information, activity on the site, cookies.
3. Bank card details
3.1. Where payment is made in Turkish lira, card details — the card number, expiry date and security code — are entered on this site and transmitted to VakıfBank for authorisation.
3.2. These details are used solely to carry out the transaction. They are not stored in the Operator's databases and are not written to application logs.
3.3. Where payment is made in roubles, the transaction is processed by ООО «ЗЕЛЁНЫЙ КОТ» through TBank as the Operator's payment agent, under the rules of that payment service.
3.4. Data is exchanged with the bank over an encrypted connection.
4. Purposes of processing and legal grounds
4.1. Performance of the contract — processing the booking, issuing the ticket, changes and refunds, sending order-related notifications.
4.2. Compliance with legal obligations — accounting and tax records, responding to requests from authorised state bodies.
4.3. Security of the service — fraud prevention, investigation of disputed transactions and chargebacks.
4.4. Improving the service — statistics and analysis of site performance in aggregate form.
4.5. Marketing messages — only on the basis of separately given consent (see section 7).
5. Who data is shared with
5.1. In order to fulfil an order, passenger data is transferred to:
- the airlines operating the flight;
- reservation systems and ticketing partners through which the booking is made;
- VakıfBank and ООО «ЗЕЛЁНЫЙ КОТ» — for accepting payment and handling disputed transactions;
- authorised state bodies — in the cases provided for by law, including border and security controls.
5.2. Cross-border transfer. Airlines, reservation systems and partners are located in various countries, so passenger data is transferred abroad. Such transfer is necessary to fulfil the order: without it the ticket cannot be issued and the flight cannot be operated.
5.3. A number of countries require passenger information to be provided before departure. Such requirements are set by the legislation of the country concerned.
5.4. The Operator does not sell personal data to third parties and does not share it for advertising purposes.
6. Retention periods
6.1. Order data is retained for the duration of the order and thereafter for the period established for keeping documents relating to the transaction — 5 years.
6.2. Correspondence relating to claims is retained for 5 years after the matter is closed.
6.3. Marketing consent is retained until it is withdrawn.
6.4. Once the period expires, data is deleted or transformed so that no individual can be identified from it.
7. Marketing messages
7.1. Advertising and marketing messages are sent only where you have given separate consent.
7.2. Such consent is not a condition of placing an order or registering. Where consent is not given, the services remain fully available.
7.3. Consent may be withdrawn at any time — via the unsubscribe link in every message or by writing to support@aerowingo.com. Service notifications relating to an order — booking confirmation, flight changes — are sent regardless.
8. Rights of the data subject
8.1. You have the right to:
- find out whether your data is being processed and obtain a copy of it;
- know the purpose of processing and to whom the data has been transferred, including abroad;
- request correction of inaccurate or incomplete data;
- request deletion of data where the grounds for processing no longer apply;
- withdraw consent previously given, at any time;
- object to processing and claim compensation for harm caused by unlawful processing.
8.2. Requests are submitted to support@aerowingo.com. A response is provided within 15 business days.
8.3. Verification of identity may be required, so that data is not disclosed to a third party.
8.4. Deletion of data relating to a flight already operated may be limited by the obligation to retain accounting records.
9. Cookies
9.1. The site uses cookies to maintain the session, remember the choice of language and currency, and to compile statistics on activity on the site.
9.2. Cookies can be disabled in the browser settings. In that case certain site functions — for example, keeping you signed in — may not work correctly.
10. Security
10.1. Data exchanged with the site is transmitted over an encrypted connection (TLS).
10.2. Access to personal data is granted only to those employees who need it to perform their duties.
10.3. The user is responsible for keeping their account password confidential.
11. Changes to this Policy
11.1. The Operator may amend this Policy. A new version is published on the site with the date of publication.
11.2. Users are notified in advance of changes that materially affect how data is processed.
12. Contact
GREEN CODE TURİZM Çağlayan Mahallesi 2054 Sokak No: 29/2, Muratpaşa / Antalya / Türkiye support@aerowingo.com